There are several free business help desk software options available in the USA. Here are a few popular ones along with a brief description:
1. Freshdesk: Freshdesk offers a free plan that provides essential help desk features. It allows you to manage and track customer support tickets, set up a knowledge base, and provide email support. Freshdesk is known for its user-friendly interface and customizable ticketing system.
2. Zoho Desk: Zoho Desk offers a free plan with basic features such as ticket management, knowledge base, and customer support automation. It provides a unified inbox to manage customer communications from various channels, including email, social media, and chat.
3. HubSpot Service Hub: HubSpot Service Hub offers a free plan that includes features like ticketing, live chat, and a basic knowledge base. It integrates seamlessly with other HubSpot products and provides a user-friendly interface for managing customer support interactions.
4. Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based help desk software that allows you to track and manage IT support tickets. It offers features like ticketing, asset management, and knowledge base capabilities. It is specifically designed for IT professionals and small businesses.
5. osTicket: osTicket is an open-source help desk software that offers a free, self-hosted solution. It provides ticket management, email integration, and a customer portal. osTicket is highly customizable and allows you to extend its functionality through plugins and integrations.
6. HelpSpot: HelpSpot offers a free, self-hosted version of its help desk software for small teams. It provides ticket management, knowledge base, and reporting features. HelpSpot focuses on simplicity and ease of use for managing customer support requests.
7. Jitbit Helpdesk: Jitbit Helpdesk offers a free plan for small teams with basic help desk features like ticketing, knowledge base, and automation rules. It also provides integrations with popular third-party applications and allows customization to match your branding.
These free help desk software options can be a good starting point for businesses looking to streamline their customer support operations. While the free plans typically have limitations compared to their paid counterparts, they still offer valuable features to manage and track customer inquiries effectively. It’s important to assess your specific requirements and consider factors like scalability, integrations, and customer support when choosing a help desk software solution.